BFSI call centre speech
Banking support calls covering balance, dispute, collections and onboarding flows.
Overview
Financial services support audio with the vocabulary that breaks generic ASR: product names, account formats, regulatory phrasing and amounts spoken in local numbering conventions. All personally identifying content is redacted and the redaction is verified before release.
Specification
- Format
- WAV, 8 kHz
- Channels
- Dual
- Flows
- Balance, dispute, collections, onboarding
- Numeric density
- High
- PII
- Redacted and verified
Sample
Illustrative sample. It shows the structure, fields and metadata of this dataset with invented values, not real recordings or records. A real sample pack is sent on request.
| file | duration_s | language | speaker_id | age_band | gender | device | environment | content_note | consent_ref |
|---|---|---|---|---|---|---|---|---|---|
| sample_0001.wav | 6.8 | en-IN | spk_0310 | 18-25 | female | Android mid-range phone | Quiet room | Caller asks about the status of a delayed payment | consent_02100 |
| sample_0002.wav | 11.2 | en-IN | spk_0317 | 26-35 | male | Android budget phone | Street, light traffic | Agent verifies identity and explains the next step | consent_02101 |
| sample_0003.wav | 8.4 | en-IN | spk_0324 | 36-45 | female | iPhone | Office, background talk | Speaker switches language mid-sentence to name a product | consent_02102 |
| sample_0004.wav | 14.9 | en-IN | spk_0331 | 46-60 | male | Android mid-range phone | Vehicle, windows up | Customer reports a network problem at home | consent_02103 |
| sample_0005.wav | 3.1 | en-IN | spk_0338 | 26-35 | female | Laptop microphone | Home, TV on | Short voice command with a number in it | consent_02104 |
Quality assurance
- Domain reviewer audit
- Numeric accuracy spot check
- Redaction verification
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Learn moreWant a real sample before you commit?
The sample above shows the structure. We also send a representative slice that includes the hard cases, plus the QA report and licence terms. No call required.