Telecom call centre speech
Subscriber support calls with heavy code-switching and poor line quality.
Overview
Telecom support conversations recorded on real lines, including the packet loss, background noise and mid-sentence language switching that make production deployments behave differently from benchmarks.
Specification
- Format
- WAV, 8 kHz
- Code switching
- Tagged at switch point
- Line quality
- Mixed by design
- Topics
- Recharge, network, billing, porting
- PII
- Redacted
Sample
Illustrative sample. It shows the structure, fields and metadata of this dataset with invented values, not real recordings or records. A real sample pack is sent on request.
| file | duration_s | language | speaker_id | age_band | gender | device | environment | content_note | consent_ref |
|---|---|---|---|---|---|---|---|---|---|
| sample_0001.wav | 6.8 | en-IN | spk_0310 | 18-25 | female | Android mid-range phone | Quiet room | Caller asks about the status of a delayed payment | consent_02100 |
| sample_0002.wav | 11.2 | en-IN | spk_0317 | 26-35 | male | Android budget phone | Street, light traffic | Agent verifies identity and explains the next step | consent_02101 |
| sample_0003.wav | 8.4 | en-IN | spk_0324 | 36-45 | female | iPhone | Office, background talk | Speaker switches language mid-sentence to name a product | consent_02102 |
| sample_0004.wav | 14.9 | en-IN | spk_0331 | 46-60 | male | Android mid-range phone | Vehicle, windows up | Customer reports a network problem at home | consent_02103 |
| sample_0005.wav | 3.1 | en-IN | spk_0338 | 26-35 | female | Laptop microphone | Home, TV on | Short voice command with a number in it | consent_02104 |
Quality assurance
- Switch-point convention audit
- Native reviewer pass
- Intelligibility flagging
More in the catalogue
Full catalogue
General conversation speech
Spontaneous telephonic conversation from native speakers, recruited against region quotas.
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Call centre speech
Real support calls with agent and customer channels separated and code-switching preserved.
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BFSI call centre speech
Banking support calls covering balance, dispute, collections and onboarding flows.
Learn moreWant a real sample before you commit?
The sample above shows the structure. We also send a representative slice that includes the hard cases, plus the QA report and licence terms. No call required.