Agent and customer chat
Support chat across industries with intent, entity and resolution labels.
Overview
Written support conversations covering retail, banking, telecom, travel, healthcare and logistics queues. Turns carry intent, entities and a resolution outcome so the set supports routing and assistant training in one pass.
Specification
- Format
- JSONL
- Labels
- Intent, entity, resolution
Sample
Illustrative sample. It shows the structure, fields and metadata of this dataset with invented values, not real recordings or records. A real sample pack is sent on request.
| id | language | turns | domain | speaker_roles | excerpt | label | reviewer_agreement | qa_status |
|---|---|---|---|---|---|---|---|---|
| tx_0001 | English | 6 | Customer support | agent, customer | Customer reports a delayed refund and asks for a status update. | resolved | agree | accepted |
| tx_0002 | English | 12 | Customer support | agent, customer | Agent confirms identity and explains what happens next. | escalated | agree | accepted |
| tx_0003 | English | 4 | Customer support | agent, customer | User asks a follow-up that depends on the previous turn. | resolved | split, adjudicated | accepted |
| tx_0004 | English | 9 | Customer support | agent, customer | Customer switches topic and the agent re-confirms the goal. | clarified | agree | accepted |
| tx_0005 | English | 7 | Customer support | agent, customer | Conversation closes with a summary and a confirmation. | resolved | agree | accepted |
Quality assurance
- Taxonomy consistency audit
- Double labelling on ambiguous intents
- Agreement reported per intent
More in the catalogue
Full catalogue
BFSI agent and customer chat
Banking support chat covering disputes, onboarding, cards and collections.
Learn more
Retail agent and customer chat
Order, returns, delivery and product enquiry conversations.
Learn more
Telecom agent and customer chat
Recharge, network complaint, billing and porting conversations.
Learn moreWant a real sample before you commit?
The sample above shows the structure. We also send a representative slice that includes the hard cases, plus the QA report and licence terms. No call required.