Retail agent and customer chat
Order, returns, delivery and product enquiry conversations.
Overview
Retail support chat spanning the full order lifecycle, including the abandoned and re-opened threads that make resolution prediction hard. Product references are linked to a synthetic catalogue.
Specification
- Format
- JSONL
- Flows
- Order, returns, delivery, product
- Catalogue
- Synthetic, linked
Sample
Illustrative sample. It shows the structure, fields and metadata of this dataset with invented values, not real recordings or records. A real sample pack is sent on request.
| id | language | turns | domain | speaker_roles | excerpt | label | reviewer_agreement | qa_status |
|---|---|---|---|---|---|---|---|---|
| tx_0001 | English | 6 | Retail & e-commerce | agent, customer | Customer reports a delayed refund and asks for a status update. | resolved | agree | accepted |
| tx_0002 | English | 12 | Retail & e-commerce | agent, customer | Agent confirms identity and explains what happens next. | escalated | agree | accepted |
| tx_0003 | English | 4 | Retail & e-commerce | agent, customer | User asks a follow-up that depends on the previous turn. | resolved | split, adjudicated | accepted |
| tx_0004 | English | 9 | Retail & e-commerce | agent, customer | Customer switches topic and the agent re-confirms the goal. | clarified | agree | accepted |
| tx_0005 | English | 7 | Retail & e-commerce | agent, customer | Conversation closes with a summary and a confirmation. | resolved | agree | accepted |
Quality assurance
- Taxonomy audit
- Thread continuity check
- Reviewer sampling
More in the catalogue
Full catalogue
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Support chat across industries with intent, entity and resolution labels.
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Telecom agent and customer chat
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Learn moreWant a real sample before you commit?
The sample above shows the structure. We also send a representative slice that includes the hard cases, plus the QA report and licence terms. No call required.