BFSI agent and customer chat
Banking support chat covering disputes, onboarding, cards and collections.
Overview
Financial support dialogue with the compliance phrasing, product vocabulary and numeric formats that generic chat corpora do not contain. All account identifiers are synthetic or redacted.
Specification
- Format
- JSONL
- Flows
- Dispute, onboarding, cards, collections
- Identifiers
- Synthetic or redacted
- Labels
- Intent, entity, sentiment
Sample
Illustrative sample. It shows the structure, fields and metadata of this dataset with invented values, not real recordings or records. A real sample pack is sent on request.
| id | language | turns | domain | speaker_roles | excerpt | label | reviewer_agreement | qa_status |
|---|---|---|---|---|---|---|---|---|
| tx_0001 | English | 6 | Banking & finance | agent, customer | Customer reports a delayed refund and asks for a status update. | resolved | agree | accepted |
| tx_0002 | English | 12 | Banking & finance | agent, customer | Agent confirms identity and explains what happens next. | escalated | agree | accepted |
| tx_0003 | English | 4 | Banking & finance | agent, customer | User asks a follow-up that depends on the previous turn. | resolved | split, adjudicated | accepted |
| tx_0004 | English | 9 | Banking & finance | agent, customer | Customer switches topic and the agent re-confirms the goal. | clarified | agree | accepted |
| tx_0005 | English | 7 | Banking & finance | agent, customer | Conversation closes with a summary and a confirmation. | resolved | agree | accepted |
Quality assurance
- Domain reviewer audit
- Redaction verification
- Intent agreement reported
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Learn moreWant a real sample before you commit?
The sample above shows the structure. We also send a representative slice that includes the hard cases, plus the QA report and licence terms. No call required.